VIVID GRID FAQ
Frequently Asked Questions
Find quick answers about shipping, returns, sizing, orders, and more.
1. How long does shipping take?
Orders are usually processed within 1–3 business days.
After your order ships, estimated delivery times are:
- Standard Shipping: 7–15 business days
- Faster Shipping: 5–7 business days
Delivery times are estimates and may vary during peak seasons, holidays, or due to carrier delays.
2. Do you offer free shipping?
Yes. We offer free U.S. shipping on orders of $59.99 or more.
Shipping costs for orders below the free-shipping threshold will be shown at checkout.
3. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation with tracking information.
You can use the tracking number to follow your package until delivery.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Because orders may begin processing quickly, we cannot guarantee that changes or cancellations can be made after an order has entered processing or shipped.
5. What is your return policy?
We offer 30-day easy returns on eligible items.
Return eligibility may depend on the condition of the item and other requirements outlined in our Returns & Refunds Policy.
Please review the policy before sending an item back.
6. What if I receive the wrong or damaged item?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order information and clear photos of the item so our support team can review the issue and assist you.
7. How do I choose the right size?
Sizing may vary between styles.
We recommend checking the Size Guide on the product page before placing your order and comparing the measurements with clothing you already own.
If you are between sizes, please review the individual product fit information before ordering.
8. Can I use more than one discount at checkout?
Unless otherwise stated, promotional offers and discount codes cannot be combined.
If multiple promotions are available, use the offer that gives you the best value for your order.
9. What payment methods do you accept?
Available payment methods are displayed during checkout.
All payments are processed through secure checkout.
10. How can I contact VIVID GRID?
If you have questions about your order, shipping, returns, or products, contact us at:
We’ll be happy to help.
11. Where do you currently ship?
Our current store experience is primarily designed for customers in the United States.
Available shipping options and costs will be shown during checkout based on your delivery address.
12. When will I receive my tracking information?
Tracking information is normally provided after your order has been processed and shipped.
Please allow 1–3 business days for order processing before expecting a shipping confirmation.